Friday 05/13/2016- Today was relocation day and I am headed to Fort Davis, Texas for about a week. I unhooked everything and secured items inside as usual for just an hour drive to my next home for the week. I was looking forward to getting on the road to see some new sights. It was Friday the 13th, but I don’t hold much stock in that being an issue.
I was only a few miles down the road when I had an audible alarm sound off and the check engine light came on. My engine also went to about ½ power or into limp mode as it is often referred to. This lasted about 10 seconds and then all the warning signals went off and I regained power. I then cautiously continued on and within another mile it happened again, then again and again. I was able to find a spot pull over and shut down the RV. I then called the Marathon Motel and RV Park, which I just left. I asked if anyone had reserved the space I had just checked out from and she said no. I explained the situation and she said I could come back to my spot until I can get a mechanic out.
I started up the RV, turned around and didn’t have another issue with the alarms going off. I thought about turning around again and continue on to Ft Davis but figured I better be safe than sorry and not make the trip. I contacted a local RV supply & repair shop and the guy returning my call said he wasn’t a certified mechanic, which is what my extended warranty company requires.
I contacted my roadside assistance company Coach-net to make plans for a tow on Monday the 16th, due to no shops being open on the weekend. This company was FANTASTIC every step of the way. I made arrangements to have them show up with a heavy duty wrecker on Monday and they were there by 11:30am. This wrecker company got everything hooked up in 50 minutes and we were ready to roll. Where are we rolling to you ask? Well, it was 149 miles and 2 ½ hour drive away in Odessa, Texas at the Cummins South Plains LLC Service Center.
I got there a few minutes before the wrecker and started the check-in process. All I had to do was sign the wrecker sheet and not pay a dime. With Coach-net Premier membership I have unlimited towing to the nearest service center, for unlimited miles and for unlimited times per year. This includes my Jeep, anything I borrow, lease or drive. Can’t beat that deal! After signing the wrecker sheet I asked him how much would I have paid if I did not have Coach-net and he said $1500.00, again you can’t beat that deal! If you have an RV get it and re-coop your money and then some with just one tow.
The Cummins service center was not able to get to my RV today so it would be the next morning. Originally they advised me that the propane would have to be turned off for my fridge when they pulled the RV into the shop the next morning, for safety reasons. I advised them that I have an ice chest and can buy some ice to keep my food cold while they had it in the shop. That night I got a room at the Holiday Inn and then went to get me some dinner.
The next morning (05/17/2016) I returned to the shop and noticed they had already started working on it outside a bay door and my propane was still on for the fridge. They decided to work on it outside to keep me from having to ice down my food. They didn’t have to do that, but I was sure happy they did.
They had diagnosed the problem as my number 3 fuel injector was bad. This caused the alarms and loss of power. The part had to be ordered and they could have it put in the next day. I looked at my warranty paperwork and grateful this was a covered item and I would only have to pay my $200 deductible.
I decided to kill some time by getting my oil changed in my Jeep and give her a bath. I then checked back into the Holiday Inn I had checked out of earlier in the morning. It was a really nice Holiday Inn I must say but the price wasn’t too nice. Every place was double their normal price I think because college graduations were going on at the two local colleges, or so I was told.
(05/18/2016) This morning I spoke with the Cummins Service Center by phone before checkout time to see if the repair would be done today. They said they were still waiting on approval from my extended warranty company but already had the part. So I checked out.
A short time later Missi, from Wholesale Warranties, called me while I sat in the Starbucks enjoying my java and being entertained by watching the local homeless lady walk in and out of the coffee shop talking to herself.
Missi began telling me that the injector was considered a pre-existing condition and said it would not be covered by the warranty. I said how can that be?
She stated that since I had only put about 400 miles on the RV since I got my warranty thru them they had Cummins send them the printout reading of the ECM. That is when they hook the machine up to the RV to see what is wrong with it. The ECM showed the first time this problem occurred was 6000 miles ago, before I even owned it. I said ok but I didn’t own it then, I haven’t had an issue or alarm until just now and your inspector did a test drive in it with me when I bought the policy.
I pleaded my case as calmly as I could and won’t bore you with all the questions I brought up because you would be reading another 20 mins. You’re Welcome. LOL. I did ask her to have the claims manager call me so I could be in my car where I could speak much louder to him. She nervously laughed and said ok. Needless to say speaking with him fell on deaf ears and I have no recourse. They are reimbursing me for up to $150 a day for hotel and food for my trip interruption as soon as I email them the receipts. The room was over $150 each night alone. GRRRRRRRRR!! The claims manager John Wise stated he would send an email to the general manager of San Antonio RV’s, where I bought my used RV, and see if they would assist in the repair cost. I said that is fine but I bet they won’t pay a dime. He forwarded a copy of the letter to myself as well but as of right now, as I predicted, no response.
OK, back to the shop. I spoke at length with them and they agreed it was BS that it was not covered. They completed the repair and test drive and said I was ready to go. They did have an RV plug where my RV was parked and said I could stay the night in my RV there if I wanted to leave in the morning instead. Since it was rainy and late in the afternoon this was very nice of them. So I settled in for the night and watched the Survivor finale and got some sleep.
I have to say every single person I dealt with at the Cummins Service Center was great! Thank you Jaime, Waylon and Jose!
Total cost of the #3 fuel injector repair: $1724
2 nights in a hotel: $166 + $172= $338
Total before any reimbursement: $2062.00
Yes it’s a big bill. Yes I was blessed enough to have the money in savings. Yes I am grateful it wasn’t another $1500 for the towing. But it still ticks me off that Wholesale Warranties would screw me!!! Too harsh? NOPE! And I have waited 4 days to write this. Imagine how much I was spittin’ nails on the 18th. HAHA.
I am writing this in Van Horn, Texas and leaving for New Mexico tomorrow morning. FYI the RV drove great on the way here.
Not much I wanted to photograph here but will leave you with this sign i saw. You will need an iron stomach to eat that chicken.
Be sure to give me a Follow, Like and Share: